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What You Agree To at chaibet

Every account on chaibet is governed by the terms set out here — covering how your data is held, how access is managed, and what you can expect…

Terms of UsePrivacy & DataAccount ConditionsCookie PolicyJurisdiction Notice
chaibet What You Agree To at chaibet
CONTACT FOR LEGAL

Reach Us on Legal or Policy Matters

If you need to raise a legal question, request your data, or flag a policy concern, our support team handles these through three direct channels.

Email Support Write to our legal-queries inbox for data requests, account-closure confirmations, or formal policy concerns.
Live Chat Our chat team can log a legal query on your behalf and escalate it…
Help Centre The help centre holds current versions of all our policy documents — terms of…
HOW WE HANDLE THIS

Data, Security and Account Policy Practices

From how we store your login credentials to how long we keep your transaction history, every step is governed by a documented internal policy.

Data Storage

Account and transaction data is stored on encrypted servers.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby layout.

Account Security

Two-step verification is available on all accounts and is strongly encouraged.

Data Retention

We keep account and payment records for as long as required under applicable law in the jurisdictions where we operate.

Who to Contact

All formal data requests — access, correction, deletion — go to our dedicated legal-support inbox.

Requesting Changes

You can ask us to correct inaccurate personal data at any time. Requests are processed within five working days.

Legal and Policy Questions You May Have

These answers cover the most common questions about how our terms work, what data we hold, and how to exercise your rights as an account holder on chaibet.

We collect your name, contact details, date of birth, and the payment identifiers you register — such as your UPI ID or Paytm-linked number. This is used to verify identity and process transactions in line with applicable law.

Email our legal-support inbox with your registered account number and a clear subject line stating 'Data Access Request'. We will acknowledge within 24 hours and provide the data summary within five working days.

Yes, where local law permits. Submit a deletion request to our legal-support inbox. If we are required to retain certain records under a legal obligation, we will notify you in writing and explain which records must be kept and for how long.

We share data only when required by law or regulation, or with payment processors — UPI, Paytm, PhonePe — to the extent needed to complete a transaction. We do not sell personal data to marketers or unrelated third parties.

Your account is deactivated and personal data is moved to an archived state. Retention continues for the period required under applicable law, after which data is purged from our active systems automatically.

Access depends on local law and is available where local law permits. You are responsible for checking whether using the platform is lawful in your specific state or territory before opening or continuing to use an account.

Contact us via the legal-support inbox or live chat, describe the issue in detail, and reference your account number. We escalate formal complaints to a senior review and respond with a decision in writing within ten working days.